We hope you and your loved ones are safe and well. Due to the impacts of Tropical Cyclone Alfred, deliveries to Southern Queensland and Northern New South Wales may experience delays. We truly appreciate your patience and understanding during this challenging time.

If you know you won’t be home when your delivery is expected, please let us know in advance if possible. We completely understand how disruptive this situation can be and will do everything we can to delay or hold your order until it’s more convenient for you. Your safety and peace of mind are our top priorities.

Please also be aware that road closures caused by the cyclone may affect deliveries not only in Southern Queensland but also in other parts of the state. Rest assured, we’re closely monitoring the situation and working with our couriers to minimise any delays as much as possible.

If you need any assistance or have delivery enquiries, please don’t hesitate to reach out to us via ozziedirect@hotmail.com, live chat during business hours, or through Instagram and Facebook Messenger. We’ve brought in extra support staff during this period to ensure your questions are answered quickly and thoroughly.

We’re committed to keeping your orders safe and secure throughout this period. If delays extend beyond what’s reasonable, please reach out to us for an update—we’ll do everything possible to assist.

Thank you so much for your patience, support, and understanding. Please stay safe.